We are seeking an experienced Senior Helpdesk candidate to provide support to our internal customers onsite and offsite. This position on 100% on-site. The selected Senior Helpdesk Specialist will be responsible for responding to inquiries and requests for assistance with software, technical, and other problems to be resolved. You are expected to provide expertise, advice, and advanced knowledge, including in-depth problem-solving, to users or customers to help diagnose and resolve their computer or system equipment issues. The helpdesk specialist is responsible for troubleshooting methods to fix a problem with a network, and they will log complaints into a database. In addition to documentation, initiating online reports will be a daily task. Amongst other responsibilities, the support desk will open, track, and close trouble tickets, and remain on top of status updates and requests, while reporting back to the customer. Responsibilities Provide IT on-site support for all sites (HQ site and all remote sites) Provide technical support for Apple Devices and Dell Devices Provide Apple training to the end users Provide expert-level Audio/Video (AV) support to boardrooms and conference rooms Respond to requests for technical assistance in person, via phone, or electronically Receive and respond to IT support requests in a timely manner, following set procedures for logging, reporting, and monitoring the desktop environment set by the IT Director Assist in managing operations, projects, and administer help desk software Track and route problems and requests, and document resolutions Track asset inventory, warranty, and license information, and update the asset management system Troubleshoot and resolve problems with: Windows 11 Desktop and mobile device systems on-site, remotely or by phone. Office 365 hosted applications, SharePoint , and additional workplace software products Printers, devices, and peripherals Cell phones, tablets, and other mobile/wireless devices Provide guidance and training to Staff on the operation of systems and products, and where appropriate, provide recommendations for improvements. Responsible for hardware and software deployments and IT inventory of said equipment. Minimum Qualifications 5+ years of progressive IT helpdesk or technical support experience, with at least 2 years in a senior or lead capacity. Strong proficiency in troubleshooting Windows 11, Office 365, SharePoint, Apple (macOS/iOS), and Dell systems. Hands-on experience providing AV/boardroom/conference room technology support. Demonstrated ability to manage helpdesk operations, ticketing systems, and IT asset inventory. Experience in asset management related to hardware/software deployments and mobile device support (cell phones, tablets, peripherals). Excellent communication, problem-solving, and customer service skills with the ability to train and guide end-users. Ability to work 100% on-site and provide support across multiple remote locations as required. Preferred a bachelor s degree in information technology, Computer Science, or related field; or equivalent combination of education and professional experience. No Phone Calls Please Please send us your resume in a word file with contact details #J-18808-Ljbffr Advance Digital Systems
...skills. This role requires a B.S with 4+ or MS with a minimum of 2 years of relevant post-degree laboratory experience in Pharmaceutical Sciences, Chemistry, Biochemistry, Biophysics, Biomedical Engineering, Analytical Chemistry, Chemical Engineering, or a related...
...Each drink is crafted by nature, and perfected by innovation - wed love to have you be a part of it.Position Summary The Accounts Receivable Manager will oversee the company's billing and collections processes, ensuring the accurate and timely collection of customer...
Job Summary School Bus drivers are responsible for safely transporting students to and from school and related events. School bus drivers pick up students at a designated location, such as street corners or homes and drop them off at school. Schedule: Part-Time ...
...looking for a dependable, detail-oriented person to join our accounting team! Youll work closely with our Controller and help keep... ...a great fit. What Youll Do: Handle day-to-day Accounts Payable and Accounts Receivable transactions Process invoices, payments...
...Must be reliable and compassionate. Be at least 18 years old. Have a Valid Driver's license and vehicle insurance. Pass a caregiver background check. Wages start at $19.00 an hour. For more information contact Afton at ****@*****.*** or 715...