Job Description
Position: Helpdesk Specialist
Location: Peachtree City, GA
First shift (7:00am-3:30Pm) Clearance: Secret or higher Certification: CompTIA Sec+ Duties and responsibilities: • Provides first contact incident resolution to customers with hardware, software, and application problems, providing routine progress updates to the customer; and following up with the customer on the resolution of ticket for completeness/quality and satisfaction. • Ability to work closely with users and other IT professionals to identify, analyze and resolve system problems. • Understanding of current principles and best practices of IT Help Desk support. • Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability. • Setup, configuration, troubleshooting and maintenance of user workstations. Fulfills installation of software requests using Microsoft SCCM. • Experience with remote management tools. • Knowledge of Blackberry and iPhone configuration and troubleshooting. • Experience with Microsoft Windows and Active Directory. • Network and Virtual Private Network basics. Requirements: • Ability to gain/maintain DoD 8570 Level II baseline and computing environment certifications.
Job Tags
Day shift,
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